We are a quality and customer-focused team who takes great pride in bringing to you the best and the latest of Korean beauty products and personal care essentials to our customers around the world.  Our daily mission is to delight and beautify you!

Guaranteed Authenticity

 TOKTOKBOX stands behind the authenticity of everything we sell.  All of our products are brand new and guaranteed to be authentic.One of the key principles of our business is listening to you, our customer.  We at TOKTOKBOX has made it our mission to provide you with an outstanding selection of hair and beauty products at highly competitive prices.TOKTOKBOX goes to great lengths to ensure that our items are 100% authentic.  We work with reputable suppliers to ensure that we sell only authentic, fresh, new merchandise.  We complete a 5 Point Quality Inspection for all products we purchase through our long-established network of certified dealers, and we stand behind all of our merchandise with our no-hassle 14 Day Return Policy.If you have any concerns about the authenticity of an item you have purchased from us, please do not hesitate to contact us.

Thank you for shopping at TOKTOKBOX.com

TOKTOKBOX.com accepts the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

Credit card information entered at TOKTOKBOX.com is safe and secure.  TOKTOKBOX.com uses industry-standard protocol, SSL (Secure Sockets Layer) to encrypt and secure your information.  To ensure this, TOKTOKBOX.com is tested daily.

For more information on how TOKTOKBOX.com protects your personal information, please read our Privacy Policy.

We process orders so quickly that in an effort to continue providing such fast service, we are unable to change or cancel an order once it is placed.Changing or Canceling Orders

We sometimes offer merchandise for sale that has not yet been received at our warehouses, or that has sold out and is being restocked.  As a convenience, you can still order backordered items, and we will ship them to you as soon as supplies are replenished.Backorders

If your order contains a mix of in-stock items and backordered items, we will ship your entire order once the backordered items come back into stock.

To Shop:Online Shopping and Checkout

Promotional codes are not valid on previous purchases and cannot be combined with other offers.  In addition, promotional codes will not be honored beyond the stated expiration date.Promotional Codes

TOKTOKBOX.com reserves the right to modify or terminate any promotions and its terms & conditions without notice.

  If you need to return any of the products you purchased from TOKTOKBOX, you may return the item within 14 days from the date of delivery.  All returned items are subject to a 20% restocking fee.  Please note that original shipping charges are non-refundable.  There are no refunds on any item(s) that has been used or do not have its original packaging.  To qualify for a refund, ALL items must be returned unused, unopened, any seals unbroken and in their original, new, resellable condition; including the original packaging, containers, documentation, warranty cards, manuals and all accessories.  Any electrial appliance that has been opened/used, and the seal of the electrical cord has been untied: return will not be accepted, and there will be no refund issued.  Appliances may be returned to the manufacturer directly.  We test all appliances before they are shipped out to ensure proper working condition.  All appliances come with all manufacturer warranties.

We will refund your money in the idential payment method you used originally to complete the purchase transaction.  If you used a credit card, depending on your billing cycle, the refund may not show on your statement for up to 2 billing cycles/statements.

Due to Health Code Regulations, we can NOT accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions or hair pieces.

If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number.  This RMA number must be written on the outside of the box, and please include the packing slip inside.  Please note that we cannot issue a refund for items returned without this authorization number.  For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods.  We prefer return requests be handled ONLY through email to expedite your return.

We will notify you via e-mail of your refund once we have received and processed your returned product.  Please note that we can refund shipping costs only if the return is a result of our error.

We provide no refunds for unauthorized items returned to us.  All merchandise being returned must be authorized before you return it, and must be arranged within 14 days from the date of delivery. Unauthorized returns and returned items that do not meet our guidelines become the property of toktokbox.com and will be disposed of.