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We are a quality and customer-focused team who takes great pride in bringing to you the best and the latest of Korean beauty products and personal care essentials to our customers around the world.  Our daily mission is to delight and beautify you!

TOKTOKBOX stands behind the authenticity of everything we sell.  All of our products are brand new and guaranteed to be authentic.One of the key principles of our business is listening to you, our customer.  We at TOKTOKBOX has made it our mission to provide you with an outstanding selection of hair and beauty products at highly competitive prices.TOKTOKBOX goes to great lengths to ensure that our items are 100% authentic.  We work with reputable suppliers to ensure that we sell only authentic, fresh, new merchandise.  We complete a 5 Point Quality Inspection for all products we purchase through our long-established network of certified dealers, and we stand behind all of our merchandise with our no-hassle 14 Day Return Policy.

If you have any concerns about the authenticity of an item you have purchased from us, please do not hesitate to contact us.

Thank you for shopping at TOKTOKBOX.com

  If you need to return any of the products you purchased from TOKTOKBOX, you may return the item within 14 days from the date of delivery.  All returned items are subject to a 20% restocking fee.  Please note that original shipping charges are non-refundable.  There are no refunds on any item(s) that has been used or do not have its original packaging.  To qualify for a refund, ALL items must be returned unused, unopened, any seals unbroken and in their original, new, resellable condition; including the original packaging, containers, documentation, warranty cards, manuals and all accessories.  Any electrial appliance that has been opened/used, and the seal of the electrical cord has been untied: return will not be accepted, and there will be no refund issued.  Appliances may be returned to the manufacturer directly.  We test all appliances before they are shipped out to ensure proper working condition.  All appliances come with all manufacturer warranties.

We will refund your money in the idential payment method you used originally to complete the purchase transaction.  If you used a credit card, depending on your billing cycle, the refund may not show on your statement for up to 2 billing cycles/statements.

Due to Health Code Regulations, we can NOT accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions or hair pieces.

If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number.  This RMA number must be written on the outside of the box, and please include the packing slip inside.  Please note that we cannot issue a refund for items returned without this authorization number.  For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods.  We prefer return requests be handled ONLY through email to expedite your return.

We will notify you via e-mail of your refund once we have received and processed your returned product.  Please note that we can refund shipping costs only if the return is a result of our error.

We provide no refunds for unauthorized items returned to us.  All merchandise being returned must be authorized before you return it, and must be arranged within 14 days from the date of delivery. Unauthorized returns and returned items that do not meet our guidelines become the property of toktokbox.com and will be disposed of.

We guarantee that every transaction you make on TOKTOKBOX.com will be safe.  All information collected while shopping at TOKTOKBOX.com is held in the strictest confidence.  Your name, address, e-mail and all other personal information will never be distributed or sold.  When you order from TOKTOKBOX.com you can rest assured that your credit card number and personal information are completely protected.

 

Online Security

Any credit card information you enter on our site is securely encrypted by industry-standard protocol, SSL (Secure Sockets Layer).  TOKTOKBOX uses SSL to communicate with secure browsers like Google Crome and Internet Explorer.  These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server.  If your browser is not secure, you will not be able to purchase on TOKTOKBOX.com.

Once you have completed your order online, our security procedures do not end.  We take appropriate precautions to protect the security and privacy of the information stored on our computer networks.  In addition, TOKTOKBOX follows the industry standard PCI Compliance requirements to make our site safe and secure for credit card purchases.  We are tested daily by McAfee Security to ensure our site is hacker-free.  Our systems are housed in secure facilities, and access to your data is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.

 

Account Information

Registration

Creating an account with TOKTOKBOX gives you the following benefits:

  • Express Checkout
  • Access to Order History (for orders placed after 2/01/2009)
  • Online Address Book

If your personal information changes or you no longer desire our service, you can sign in to correct, update, delete or deactivate your account.

 

Personal Information, Log Files, Third Party Providers

TOKTOKBOX secures your personal information from unauthorized access, use or disclosure.  We make sure your information stays safe on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

We use your personal information that we collect to conduct our business and to provide you with the best possible products and services.  Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Folica.

We may also, in certain instances, disclose your personally identifiable information when we have reason to believe that it is necessary to identify you, contact you, or bring legal action to protect your rights or the rights of Folica or others.  We may also disclose your personally identifiable information when you ask us to do so or when we believe it is required by law.

If your personal information changes or you no longer desire our service, you can sign In to correct, update, delete or deactivate your account. 

 

Unsolicited Email

If you do not wish to receive email communications from TOKTOKBOX, you can unsubscribe at anytime by sending an email to support@toktokbox.com asking to be removed from our email list.

Please note that TOKTOKBOX will not send you unsolicited email.  If you receive an unsolicited email that you believe is connected with us in any way, please forward the email to Customer Service at support@toktokbox.com so we can investigate.

Tracking Information

For more information on your specific package, please sign In to your account and review your order history.  If your order says “Processing ”, then it hasn not yet left our warehouse.  If it says “Complete”, then a tracking information has been generate for your view.  Shipping and tracking information will also be made available in your shipping-confirmation email.

 

Delivery Option Processing
Time
Shipping
Time
Delivery
Time
Cost
For the Continental United States
FREE Standard Shipping* 1-2 Business Days  4-7 Business Days  5-9 Business Days N/A
*Please note: Free standard shipping offer is valid for Continental US addresses in 48 states (excluding Hawaii and Alaska) only.  A PO Box address does NOT qualify for the free standard shipping offer.
 
Standard Shipping 1-2 Business Day(s) 4-7 Business Days 5-9 Business Days Varies by location, volume & weight
Priority Mail 0-1 Business Day 2-4 Business Days 2-5 Business Days Varies by location, volume & weight
Express Mail 0-1 Business Day 1 Business Day 1-2 Business Day(s) Varies by location, volume & weight
**Please note: If we receive a Next Day Air order by 3 PM ET US,  we typically ship it the same day.  If we receive it past 3 PM ET US, then we ship it the following day.
 
For Alaska, Hawaii and Puerto Rico
Standard Shipping 1-2 Business Day(s) 5-9 Business Days 6-11 Business Days Varies by location, volume & weight
Priority Mail 0-1 Business Day 2-4 Business Days 2-5 Business Days Varies by location, volume & weight
Express Mail 0-1 Business Day 1 Business Day 1-2 Business Day(s) Varies by location, volume & weight
 
For Canada
USPS Priority 1-2 Business Day(s) 3-8 Business Days 4-10 Business Days Varies by location, volume & weight
USPS Express 0-1 Business Day 1 Business Day 2-3 Business Days Varies by location, volume & weight
To our valued customers in Canada: Please be apprised that upon delivery, your local carrier will collect applicable Province Sales Tax (PST), Government Sales Tax (GST), Harmonized Sales Tax (HST) and duties.
 
Other International Locations
International Standard 1-2 Business Day(s) 6-12 Business Days 7-14 Business Days Varies by location, volume & weight
.
100% of orders are shipped within 24 hours. We work hard so we can play hard. 
We, TOKTOKBOX.COM, are located in U.S.A and our shipping time only takes 3~4 business days not like other international sellers.
Free shipping on all orders over $50.00
 *Please note: Free standard shipping offer is valid for Continental US addresses in 48 states (excluding Hawaii and Alaska) only.  A PO Box address does NOT qualify for the free standard shipping offer.  We currently do not ship to APO/FPO addresses.
A: Easy! Please click here to login to your account and you can update/edit your information anytime. We encourage you to keep your address book updated so the checkout process will be quicker!
A: There is a contact us link on very bottom of our website or click here to contact us. If you are unable to contact us via our website, you can email us at support@toktokbox.com
A: For wholesale, please click here to contact us.
A: Our support team is happy to assist you through email during the hours of 9am-6pm EST Monday-Friday. We answer emails in the order they are received and we try to respond as promptly as possible. Most of time, we reply within 12 hours of receiving an email.
A: 

Tracking Information

For more information on your specific package, please sign In to your account and review your order history.  If your order says “Processing ”, then it hasn not yet left our warehouse.  If it says “Complete”, then a tracking information has been generate for your view.  Shipping and tracking information will also be made available in your shipping-confirmation email.

 

Delivery Option Processing
Time
Shipping
Time
Delivery
Time
Cost
For the Continental United States
FREE Standard Shipping* 1-2 Business Days  4-7 Business Days  5-9 Business Days N/A
*Please note: Free standard shipping offer is valid for Continental US addresses in 48 states (excluding Hawaii and Alaska) only.  A PO Box address does NOT qualify for the free standard shipping offer.
 
Standard Shipping 1-2 Business Day(s) 4-7 Business Days 5-9 Business Days Varies by location, volume & weight
Priority Mail 0-1 Business Day 2-4 Business Days 2-5 Business Days Varies by location, volume & weight
Express Mail 0-1 Business Day 1 Business Day 1-2 Business Day(s) Varies by location, volume & weight
**Please note: If we receive a Next Day Air order by 3 PM ET US,  we typically ship it the same day.  If we receive it past 3 PM ET US, then we ship it the following day.
 
For Alaska, Hawaii and Puerto Rico
Standard Shipping 1-2 Business Day(s) 5-9 Business Days 6-11 Business Days Varies by location, volume & weight
Priority Mail 0-1 Business Day 2-4 Business Days 2-5 Business Days Varies by location, volume & weight
Express Mail 0-1 Business Day 1 Business Day 1-2 Business Day(s) Varies by location, volume & weight
 
For Canada
USPS Priority 1-2 Business Day(s) 3-8 Business Days 4-10 Business Days Varies by location, volume & weight
USPS Express 0-1 Business Day 1 Business Day 2-3 Business Days Varies by location, volume & weight
To our valued customers in Canada: Please be apprised that upon delivery, your local carrier will collect applicable Province Sales Tax (PST), Government Sales Tax (GST), Harmonized Sales Tax (HST) and duties.
 
Other International Locations
International Standard 1-2 Business Day(s) 6-12 Business Days 7-14 Business Days Varies by location, volume & weight
.
A: Mostly, orders will be shipped next business day and any orders before 12:00PM EST will be shipped on same business day. If you place an order after 12:00PM EST on Friday, it will be shipped on following Monday.
A: Unfortunately, once the order is placed, you are unable to edit/change any information.
A: Once the order is shipped, you will receive a notification including the tracking information. Please click here to visit USPS website and feel free to check anytime.
A:

Tracking Information

For more information on your specific package, please sign In to your account and review your order history.  If your order says “Processing ”, then it hasn not yet left our warehouse.  If it says “Complete”, then a tracking information has been generate for your view.  Shipping and tracking information will also be made available in your shipping-confirmation email.

 

Delivery Option Processing
Time
Shipping
Time
Delivery
Time
Cost
For the Continental United States
FREE Standard Shipping* 1-2 Business Days  4-7 Business Days  5-9 Business Days N/A
*Please note: Free standard shipping offer is valid for Continental US addresses in 48 states (excluding Hawaii and Alaska) only.  A PO Box address does NOT qualify for the free standard shipping offer.
 
Standard Shipping 1-2 Business Day(s) 4-7 Business Days 5-9 Business Days Varies by location, volume & weight
Priority Mail 0-1 Business Day 2-4 Business Days 2-5 Business Days Varies by location, volume & weight
Express Mail 0-1 Business Day 1 Business Day 1-2 Business Day(s) Varies by location, volume & weight
**Please note: If we receive a Next Day Air order by 3 PM ET US,  we typically ship it the same day.  If we receive it past 3 PM ET US, then we ship it the following day.
 
For Alaska, Hawaii and Puerto Rico
Standard Shipping 1-2 Business Day(s) 5-9 Business Days 6-11 Business Days Varies by location, volume & weight
Priority Mail 0-1 Business Day 2-4 Business Days 2-5 Business Days Varies by location, volume & weight
Express Mail 0-1 Business Day 1 Business Day 1-2 Business Day(s) Varies by location, volume & weight
 
For Canada
USPS Priority 1-2 Business Day(s) 3-8 Business Days 4-10 Business Days Varies by location, volume & weight
USPS Express 0-1 Business Day 1 Business Day 2-3 Business Days Varies by location, volume & weight
To our valued customers in Canada: Please be apprised that upon delivery, your local carrier will collect applicable Province Sales Tax (PST), Government Sales Tax (GST), Harmonized Sales Tax (HST) and duties.
 
Other International Locations
International Standard 1-2 Business Day(s) 6-12 Business Days 7-14 Business Days Varies by location, volume & weight
..
A: Most products are re-stocked within a month. We usually update the status availability of our products at least once a week. The re-stock duration and time depends on the company's manufacture time and we are unable to guaruntee the exact date.
A: Select items are labeled either only the manufacture date OR only the expiration date. A new product is good for 3 years from the manufacture date. Once a product is opened during those 3 years, it is good for 1 year for usage.
Below are the two Korean words you'll find on your product next to the date:
“제조” manufacture date
“까지” expiration date
If for any reason you receive an expired product, please click here to contact us and we'll take care of it!
A: We accept payments credit card and PayPal.
A: 

  If you need to return any of the products you purchased from TOKTOKBOX, you may return the item within 14 days from the date of delivery.  All returned items are subject to a 20% restocking fee.  Please note that original shipping charges are non-refundable.  There are no refunds on any item(s) that has been used or do not have its original packaging.  To qualify for a refund, ALL items must be returned unused, unopened, any seals unbroken and in their original, new, resellable condition; including the original packaging, containers, documentation, warranty cards, manuals and all accessories.  Any electrial appliance that has been opened/used, and the seal of the electrical cord has been untied: return will not be accepted, and there will be no refund issued.  Appliances may be returned to the manufacturer directly.  We test all appliances before they are shipped out to ensure proper working condition.  All appliances come with all manufacturer warranties.

We will refund your money in the idential payment method you used originally to complete the purchase transaction.  If you used a credit card, depending on your billing cycle, the refund may not show on your statement for up to 2 billing cycles/statements.

Due to Health Code Regulations, we can NOT accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions or hair pieces.

If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number.  This RMA number must be written on the outside of the box, and please include the packing slip inside.  Please note that we cannot issue a refund for items returned without this authorization number.  For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods.  We prefer return requests be handled ONLY through email to expedite your return.

We will notify you via e-mail of your refund once we have received and processed your returned product.  Please note that we can refund shipping costs only if the return is a result of our error.

We provide no refunds for unauthorized items returned to us.  All merchandise being returned must be authorized before you return it, and must be arranged within 14 days from the date of delivery. Unauthorized returns and returned items that do not meet our guidelines become the property of toktokbox.com and will be disposed of.

A: 

  If you need to return any of the products you purchased from TOKTOKBOX, you may return the item within 14 days from the date of delivery.  All returned items are subject to a 20% restocking fee.  Please note that original shipping charges are non-refundable.  There are no refunds on any item(s) that has been used or do not have its original packaging.  To qualify for a refund, ALL items must be returned unused, unopened, any seals unbroken and in their original, new, resellable condition; including the original packaging, containers, documentation, warranty cards, manuals and all accessories.  Any electrial appliance that has been opened/used, and the seal of the electrical cord has been untied: return will not be accepted, and there will be no refund issued.  Appliances may be returned to the manufacturer directly.  We test all appliances before they are shipped out to ensure proper working condition.  All appliances come with all manufacturer warranties.

We will refund your money in the idential payment method you used originally to complete the purchase transaction.  If you used a credit card, depending on your billing cycle, the refund may not show on your statement for up to 2 billing cycles/statements.

Due to Health Code Regulations, we can NOT accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions or hair pieces.

If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number.  This RMA number must be written on the outside of the box, and please include the packing slip inside.  Please note that we cannot issue a refund for items returned without this authorization number.  For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods.  We prefer return requests be handled ONLY through email to expedite your return.

We will notify you via e-mail of your refund once we have received and processed your returned product.  Please note that we can refund shipping costs only if the return is a result of our error.

We provide no refunds for unauthorized items returned to us.  All merchandise being returned must be authorized before you return it, and must be arranged within 14 days from the date of delivery. Unauthorized returns and returned items that do not meet our guidelines become the property of toktokbox.com and will be disposed of.

A: Please click here to conatct us. and provide appropriate reason for the return. We will let you know.
A: Once you place an order, unfortunately, the order is unable to be cancelled.
A: Unfortunately, we do not accept any exchange.

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